Refund policy

You have the right to within a period of 14 days to withdraw from the agreement without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good.

Return your order
To exercise the right of withdrawal, you must inform us by an unequivocal statement (for example, in writing, by post, fax or e-mail: support@lashesmadness.com) to cancel the contract. You can use it for this model withdrawal form, but you are not obliged to do so.

To comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract.

If you only return part of your order, the delivery costs will not be refunded. We will pay you back using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement.

Repayment term
We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicated your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired.

Return costs
The costs for return shipment are for your own account.

Return addresses
Ons retouradres Lashes Madness, t.a.v. Customer Service, De Vecht 6, 8253 PH, Dronten.

Depreciation in case of damage
You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exchange your products
You can also choose to exchange your product. You can then send us an email to support@lashesmadness.com and indicate which products you would like to receive instead. We will then send these products to you and settle any outstanding amount.